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Our full FAQ covers getting started, sustainability methodology, the app's styling systems, privacy and the rest. If your question isn't here, it's probably there.
Support
We're here to help.
Questions about the app, your subscription, your wardrobe data, or anything else — get in touch and a human will come back to you. Most issues below have a quick fix; if yours isn't here, just email us.
Talk to a human
Email the team.
Closet Remix is run by a small team in Doncaster — your message lands in a real inbox, not a ticket queue.
hello@closetremix.co.ukREPLIES WITHIN TWO WORKING DAYS
Quick fixes
Common issues, solved.
01
Cancel or change my subscription
Subscriptions are billed and managed by Apple, so changes happen in iOS — not inside Closet Remix.
On your iPhone open Settings → [your name] → Subscriptions → Closet Remix. From there you can switch tier, pause, or cancel. Your wardrobe data stays put if you cancel — you'll just lose the paid features at the end of the period.
If you can't see the subscription listed, it may be on a different Apple ID. Email us and we'll help you trace it.
02
Use a promo code
In the app, tap Profile → Your Plan, scroll to the bottom and tap Have a code? Enter your code there.
Codes unlock a time-limited trial of a specific plan tier. They're case-sensitive and one per account. If a code says it's expired but you've never used it, send the code and your account email to hello@closetremix.co.uk and we'll sort it.
03
Request a refund
Apple processes all App Store refunds — we're not able to issue them directly. Visit reportaproblem.apple.com, sign in with the Apple ID used to subscribe, and select the Closet Remix charge.
If Apple declines and you feel that's unfair, write to us — we'll add a note from our side, which sometimes helps on a second attempt.
04
Move my wardrobe to a new phone
Closet Remix keeps your wardrobe on your phone, not on our servers — so a fresh install starts empty. Here's how to bring it across.
The reliable way: export, then import.
On your old phone, go to Profile → Data → Export wardrobe. Save the file somewhere you'll reach from your new phone — iCloud Drive, Google Drive, Dropbox or your Files app. On the new phone, install Closet Remix, open the same screen and choose Import.
Don't email it to yourself. A wardrobe full of photos can run to several hundred megabytes, and most email will refuse it — save it to a cloud folder instead.
iPhone → new iPhone. Sign in with the same Apple ID and use the export above.
Android → new Android. Use the export above — it's the way to do it. Android's built-in app backup is capped at 25 MB, and a wardrobe with photos is far larger, so it won't be carried across automatically. Export before you switch.
Switching between an iPhone and an Android? We're finishing testing moves between iPhone and Android — email hello@closetremix.co.uk and we'll walk you through it.
Your subscription. Your subscription belongs to the store you bought it from. Moving to another iPhone, sign in with the same Apple ID and tap Restore Purchases if it doesn't appear; same on Android with the same Google account. Apple and Google bill separately, though, so a subscription bought on one store won't carry to the other — if you switch between an iPhone and an Android, cancel the old subscription and subscribe again on the new phone. Your wardrobe still comes across with the export either way.
05
Export or delete my data
Everything you put into Closet Remix is yours. Profile → Data → Export wardrobe gives you a single file with all items, outfits, wear logs and tags — your photos are stored inside it. It can run to several hundred megabytes, so save it to a cloud folder or your Files app rather than emailing it.
To delete everything, tap Profile → Data → Delete all wardrobe data. This is immediate and irreversible — there's no server copy to roll back to. If you want us to also remove your email from the waitlist or newsletter, reply to any email from us with the word "remove" and we'll handle it the same day.
06
Android & web availability
Closet Remix is live on both the App Store and Google Play, free to download in 58 countries. There is no web version planned: the app is built around your camera and your photo library, both of which work better natively.
If Closet Remix isn't available in your country yet, email hello@closetremix.co.uk or join the waitlist below and we'll write to you the moment it reaches you.
07
Report a bug
Sorry — we want to know. The more of this you can share, the faster we can fix:
1. Your iPhone model and iOS version (Settings → General → About).
2. The app version (Profile → About → Version).
3. What you were doing when it happened, and what you expected.
4. A screenshot or screen recording if you can.
Send it all to hello@closetremix.co.uk with "Bug" in the subject. We triage every report personally.
A real person
You'll hear back from a real person on the team.
No autoresponders, no ticket numbers, no chatbots. Just an email reply, usually within two working days.
Your data stays yours
We can't see your wardrobe.
Your photos and items live on your device. We can help you with accounts and subscriptions, but we can't peek inside your closet.
Plain language
No support theatre.
If we've broken something, we'll say so. If a feature doesn't exist yet, we'll tell you when it might.
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